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   CALL US at 888-4eLeadz (435-3239) ...Close More Loans October 19, 2017 12:18 AM PDT
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PRIVACY STATEMENT
   

 
   
   
888-4eLeadZ (435-3239)

Where are your leads coming from?

Our leads are generated from RedApply.com where the retail customer can complete a loan quote request online. In addition, we also receive leads through:

  • affiliates
  • search engines
  • banner ads

Our partnerships with a large volume of web sites continuously route "loan quote requests" to our database where filters are applied with the criteria that you have selected.

What do your leads cost?

PRICING

  • NON-EXCLUSIVE LEADS - starting at $15.00 per lead.
  • CUSTOM FILTERS (additional criteria) - Included in the starting price, filters include loan type, credit rating, property type and state. There is a $5 additional fee for each of the items listed under additional criteria. To use this feature of eLeadz, log into your eLeadz account under - settings and choose "Get More Specific."

When will we receive leads? Leads can be delivered via auto routing or manually through our Overstock Lot. Auto-routed Leads based on your criteria are delivered to you either in "Real Time" throughout the business day as leads are received and cleared through our quality assurance system or in a batch format the next business morning at approximately 6:00 am PST, or 9:00 am EST.

How many brokers receive the non-exclusive leads?

Our non-exclusive mortgage leads are sold on average 2.50 times to our brokers. Higher demand states are likely to experience a great number of average turns.

How will I receive my leads?

You will receive your leads via email, fax or eLeadz Management System. You have complete control to set and monitor your delivery criteria.

Are the leads real-time?

This is an option you can choose. Our redapply.com website and many of our contracted partnerships with a large volume of web sites continuously route "real-time" loan quote requests to our database 24/7/365 where quality assurance testing, including live call center telephone verification procedures, are implemented and filters are applied to ensure the highest quality lead possible; delivered to you via email usually within minutes of the loan quote request being submitted by the consumer.

How fast can I get my leads?

You have complete control over how fast you get your leads. Here is how it works:

  • If you choose to have leads delivered to you automatically: once your account is funded and set up with your settings, our auto-committer will send you leads according to your criteria. The Auto-committer runs every morning at 6a.m.
  • If you choose to cherry pick your leads in our overstock lot: once your account is funded, you can buy your first lead immediately.

Can we buy leads by zip code criteria?

No, you are able to buy leads based on the following basic criteria: Loan Purpose, Credit Rating, Property Type and State.

Can we choose our own leads?

No, you will not be able to hand pick your own leads. However, you will receive the leads that meet the criteria you have selected. These leads will be automatically routed to you, so in a sense you are choosing the leads you want.

Do you have a return policy for bogus leads?

Automatically Routed Leads: While restrictions do apply, returning leads couldn't be easier. Simply go to the "Leads section" after logging into your account at eLeadz.com. Then click on Dispute Lead and insert the lead id and reason for returning within 5 days of purchase. Dispute percentages are electronically monitored and limited to a maximum of 20% of your total lead purchase volume for a rolling sixty (60) day period. We guarantee the lead to have a valid name, one valid contact phone number, and that the property is not a mobile home, raw land or commercial property. We do not guarantee that their home value, requested loan amount, credit quality, or interest rate is exactly correct as these are estimates entered by the consumer when completing the application. Since most of our leads are non-exclusive, the customer may have started a loan process with another Loan Officer or received quotes and then "changed their mind", so this is not a valid reason for a dispute. We recommend contacting the customer as soon as you get the lead so you can be the first to earn their business. eLeadz reserves the right to monitor your returns and change or adjust this policy without notice. All returns are verified by our call center and all call center dispositions are final. We will issue a store credit for validated returns up to the maximum allowed return limit. Abuse of our return policy is subject to a $10 per returned lead surcharge.

Overstock Lot Leads: OVERSTOCK LOT LEADS OLDER THAN TWO (2) BUSINESS DAYS ARE SOLD ON AN AS-IS BASIS WITHOUT WARRANTY OF ANY KIND AND MAY NOT BE RETURNED UNDER ANY CIRCUMSTANCES. SUBJECT TO THE MAXIMUM DISPUTE PERCENTAGE RESTRICTIONS, OVERSTOCK LOT LEADS TWO (2) DAYS OLD OR NEWER MAY BE RETURNED FOR STORE CREDIT.

We guarantee the two (2) day old or newer Overstock Lot lead to have a valid name, one valid contact phone number, and that the property is not a mobile home, raw land or commercial property. We do not guarantee that their home value, requested loan amount, credit quality, or interest rate is exactly correct as these are estimates entered by the consumer when completing the application. Since most of our leads are non-exclusive, the customer may have started a loan process with another Loan Officer or received quotes and then "changed their mind", so this is not a valid reason for a dispute. We recommend contacting the customer as soon as you get the lead so you can be the first to earn their business. eLeadz reserves the right to monitor your returns and change or adjust this policy without notice. All returns are verified by our call center and all call center dispositions are final. We will issue a store credit for validated returns up to the maximum allowed return limit. Abuse of our return policy is subject to a $10 per returned lead surcharge.

As a lead Provider is eLeadz responsible for compliance with the Do-Not-Call laws?

No. You, as the person who is actually calling the consumer to sell your loan services, are responsible for compliance with the Do-Not-Call laws. eLeadz, despite our efforts to ensure our leads are within Do-Not-Call legal guidelines, cannot legally stand in your place and absolve you from your responsibility to be in compliance with the law. State and federal Do-Not-Call registries exist to prevent unsolicited telemarketing calls, not calls from persons who have asked to be contacted. Under Federal rules (and most all states), “safe harbors” exist to allow a consumer to expressly grant permission to be contacted even though they have registered their phone number with a state or federal Do-Not-Call registry. A consumer submitting a Quote Request via the internet to eLeadz is granting permission to be contacted and under safe harbor rules they may be contacted up to 90 days after they submitted the permissive contact Quote Request. We, along with those affiliates contracted with us, take extraordinary steps to ensure the consumer knows and understands that by submitting their Quote Request they are granting express permission to be contacted by one or more brokers or lenders signed up with us, even if they are registered on a Do-Not-Call registry. We also provide to the consumer a list of all brokers and lenders subscribing to our service who may be contacting them. Finally we record the date, time and IP address for all Quote Requests received by us and can make such data available to you should you need to show when and from where permission to be contacted occurred. NEVERTHELESS, and despite our extraordinary efforts, current law holds you, the caller (telemarketer) responsible to comply with the Do-Not-Call rules. THEREFORE, if you are unsure about your exposure to fines under the Do-Not-Call laws, we recommend that you work with your independent counsel to develop and implement a compliance plan for your business.

 

If your question has not been answered above please contact us at 888-4eLeadz (435-3239) or email us at help@eleadz.com. Thank you for choosing eLeadz!

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